Global Marketplace Help

YOUR SATISFACTION IS IMPORTANT TO US:

We want you to be happy with your purchases. Power of Peace guarantees the quality and individuality of all products. As a result of the handcrafted nature of our products, many items will vary slightly in color and/or size. If for any reason you are not completely satisfied with your purchase, you may return it within 10 business days by contacting POP's customer service.

RETURNS AND REFUNDS:

In order to receive a full refund on your order, returns must be returned within 10 business days of the date that you received your oder. Prior to mailing your order back, please contact POP so that we may give you a Return Authorization number. If the item was a gift, POP will issue store credit for the return. Please mail products in their original condition and with all original packaging and tags via US Postal Service to:

Power of Peace

PO Box 413

Craryville, NY 12521

Please allow up to 3 weeks for us to receive your return and process your request. Refunds will be issued in the original form of payment for the cost of the product plus taxes. Shipping charges are not refundable.  Unless your order arrived damaged, shipping costs for returns are the responsibility of the customer.

DAMAGED, DEFECTIVE OR MISSING ITEMSPlease notify POP for any damaged, defective or missing items within 5 business days of receipt of the package.  Do not ship damaged products back to POP, unless requested to do so.  For damaged or defective items, a refund will be issued to your account or you will be shipped replacement item(s) as soon as possible. For missing items, we will either issue you a credit or ship the correct item(s).

EXCHANGES AND CANCELLATIONSMerchandise exchanges will be handled as a return and reorder. Please our return policy and then log back onto our website to purchase new items under a separate transaction.

To cancel an order, please contact POP. If your order has not shipped, we will make every effort to accomodate your request. Unfortunately we will not be able to cancel the order if it has already shipped.

SHIPPING POLICY

POP ships via UPS or USPS. Please contact us if you would like to ship outside the continental U.S. so we can calculate shipping costs. If you need to ship to more than one address, please enter multiple orders.

SHIPPING COSTS

All shipments are shipped via UPS Ground unless otherwise requested. Shipping costs are calculated on the total amount of your purchase, before any discounts are applied.

Total Purchase Amount        Ground

$0-$24.99                                     $6.50   

$25.00-$49.99                             $8.50  

$50.00-$74.99                             $10.50

$75.00-$99.99                             $12.50

$100 - $249.99                            $15.50

$250.00 and above                    FREE

Cost for Next Day Air = Ground Rate plus $25.00

PLEASE NOTE ORDERS MUST BE RECEIVED BY 11:00AM EASTERN TIME FOR NEXT DAY AIR

SALES TAX

Sales Tax is only charged to New York State Residents.

OTHER QUESTIONS

Please email POP customer service.